Bob’s Mobil Repair is a full-service auto repair shop in Vallejo, CA owned and operated by Bob Haskett. Bob “gets the job done right the first time,” maintaining integrity and honesty with all his customers, and making them feel like family. When it comes to business standards and ethics at his shop, he goes above and beyond normal expectations.
I called to have a simple issue checked and whle the guy anwering the phone was pleasant enough, he said the tech refused to entertain even trying to address the diagnostic, due to the fact that he would need to enter a 4 digit code too prevent a security device from preventing the engine from starting. I was happy to pay for this. It would take about 60-90 seconds or so. That is not a can do attitude. Next shop I called said “no problem”. I guess the owner was out fishing and the people that he left in charge were not too interested trying to manage the business in his absence. A shining example of the American work ethic deterioating yet again.
After 2 shops which included a dealership I was contacted by Bob when in desperation I posted about my problem on a social media site. I had the car towed in to the shop. His price was reasonable for diagnosis so I left it there on Friday. On Monday he called and explained what the problem was and said he had to do further examination. I gave him permission to continue and fix whatever was wrong. On Wednesday his shop manager called and told me the car was ready, what the charges were and to come pick it up. When I arrived Bob came out and explained that the problem was and showed me the offending part. He also showed pictures of where the part was located and what additional repairs were needed.
My vehicle drove so much better after the repairs where completed and I passed my smog test! I will take make cars in for service there from now on. One big plus is that the bathrooms are clean! Yep. I highly recommend their services.