Home-Probe, Inc.

Like other reviews, expensive issues were missed that were miraculously were not covered by the Home Probe “guarantee” despite being explicitly described in it. You have a choice in home inspectors, so get a different one that will do it right and stand by their “guarantee” if they miss something explicitly stipulated in the agreement.

The inspection turned up that the heat pump was not functioning, and the home could not be cooled. This fact was completely absent from the “key factors” page, which only mentioned that the HVAC system was old and would need to be replaced at an unpredictable time. I argued for 10 minutes with the operations manager, Ken Booth, about the fact that “nearing end of life expectancy” isn’t the same as “not functioning” and that ‘at an unpredictable time’ is not the same as “service immediately” both of which he adamantly denied. I’m sure I signed a document that relieves them of any liability for such a blunder, which is why he denied something so obviously true. In short, the summary didn’t reflect the actual findings

This company performed my home inspection and did not detect that my furnace was venting into a “Capped Chimney flue” posing a serious health risk to my family of CO2. Reached out when replacing the furnace once this was detected and spoke with the Director of Operations and he noted that they were not responsible for making sure the furnace venting worked and flowed correctly. The report even notes that the furnace was fine to keep using until replacement was needed. I noted that the presence of only one open fireplace flue and no divider wall could be seen from the roof or the base of the chimney on a one story home.

The inspector from Home Probe was knowledgeable, professional, and very friendly. Their office staff are also quite responsive with any questions or concerns. I would be happy to work with Home Probe again in the future.

I can only hope the multitude of recent 5 star reviews for Home Probe means this company has seriously improved since I hired them 9 months ago. However, I am suspicious of these glowing reviews. Please search for my detailed review on Yelp (Janet from Avondale Estates) for the specifics of the mold, wood rot and financial hardship I had to deal with because I trusted HP Inc. Not only did this company not do the job I hired them to do they were incredibly disrespectful and insulting to me when I tried in good faith to come to a resolution with them. Furthermore, because of Home Probe, the Decatur office of Keller Williams will never get my repeat business or any referrals from me, although I doubt that will be a concern for KW Decatur. If your realtor is recommending HPInc you should do yourself a favor and find an unbiased third party to perform your inspection.

I’m really disappointed in our experience with Home Probe and am writing a review in hopes others won’t find themselves in a similar situation. We purchased a home a couple months ago and had several inspections with Home Probe (an initial inspection + two re-inspections to check on repairs being made). Throughout that process, one huge issue was never reported: an incredibly loud banging sound in the pipes any time any faucet was being used or toilet was being flushed. We discovered the issue within our first hour of moving into the home, so we’re really surprised that it wasn’t noted in our original inspection. After having this issue looked at by two plumbers, we were told it’s loose pipes and will be well over $10,000 to fix once cutting into the walls/ceilings is taken into account. I spoke with Jeff at Home Probe about my dissatisfaction and he was sure that this issue was caused by repairs that were made during our purchase and wasn’t something his inspector missed (despite the two plumbers noting this was definitely not caused in the repair process and would have had to be a longstanding issue). Jeff recommend we have a third plumber of his recommendation come out. So, we paid for that plumbing inspection as well. While that plumber did have a slightly different take on the issue (pipes are too tight, not too loose), we’re still looking at the same overall issue of an insanely loud noise when we use any water in our house and a $10,000+ price tag to fix it. On our call, Jeff noted that there were other plumbing issues and seemed to try to blame this big problem on those issues. However, all three plumbers agree this big issues is not correlated to other issues. We were aware of the other issues and priced them out, factoring them into our decision to purchase our house. We didn’t factor in a missed $10,000+ repair. While Home Probe may see this as simply another dissatisfied customer, it’s a lot more than that to us. This was our first home purchase, we are recently married, just found out we’re expecting, and we were so excited to purchase this house to start an important life stage together. Instead, we’re massively set back because of a huge oversight by Home Probe and a lack of initiative for them to remedy the issue.